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Igloohome Smart Bluetooth Padlock 2 - Keyless PIN and Bluetooth Padlock

Igloohome

MRRP $348.69
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SKU:
STK Igloo Padlock 2
UPC:
765855085427
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Igloohome Smart Bluetooth Padlock 2 - Keyless PIN and Bluetooth Padlock

At A Glance

At A Glance
PIN CodePIN Code
BluetoothBluetooth
Mechanical Key not availableMechanical Key
Not Available
Fingerprint not availableFingerprint
Not Available
RFID not availableRFID Card
Not Available

The Igloohome Smart Bluetooth Padlock 2 (model SP2) is a keyless smart padlock that combines algoPIN offline PIN codes with Bluetooth digital key access. There is no mechanical key - guests, renters, and users unlock it by entering a PIN code on the built-in keypad, with no app and no internet connection required on their end. For Airbnb hosts and rental operators, that means sending a time-limited code before check-in and having it expire at checkout automatically, with no key handover, no lockbox, and no rekeying between guests.

algoPIN codes are cryptographically generated on the lock itself, which means they validate offline. If your property's Wi-Fi drops mid-stay, guests can still enter. Codes are issued in four types - one-time, permanent, recurring, and duration-based - all managed through the igloohome app (iOS and Android). Bluetooth digital keys can be shared with unlimited users via the app for proximity-based unlocking. For Airbnb hosts already using Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, or Cloudbeds, the iglooconnect integration generates and sends guest codes automatically at booking confirmation. It sits in our full smart padlock range as the keyless, keypad-and-app option.

The Padlock 2 is built for outdoor conditions: IPX7 rated (waterproof to 1m immersion for 30 minutes) with a hardened steel shackle, zinc alloy and stainless steel body, and tested to MIL-STD 810H (7 tests) for durability in harsh environments. A built-in rechargeable lithium battery delivers up to six months of use from a single charge. Emergency access when the battery is depleted is provided via USB-C jumpstart from a power bank - there is no mechanical key override.

Dispatch
Estimated Dispatch
Usually ships same day if ordered before 11am AEST (excludes weekends and Queensland public holidays).
Airbnb
Built for Airbnb, Short-Stay Hosting and Unattended Rental Operations
The Padlock 2 is designed for exactly these scenarios: Airbnb gate access, equipment lockers, bike and kayak rental kiosks, storage facilities, and any situation where access must be shared remotely without handing over a physical key. Guest codes are generated automatically at booking, delivered before check-in, and expire at checkout - all without Wi-Fi at the lock. The lock works fully offline. See our complete guide: Using igloohome for Airbnb in Australia and Chapter 07 - Airbnb and Short-Stay Rentals in the Buyer's Guide. See also our comparison of igloohome versus TTLock for Airbnb hosting, and whether hosts really need Wi-Fi at the property.
Weather resistant
IPX7 Weather Resistant - Tested for Outdoor Use
IPX7 certifies that the Padlock 2 withstands immersion in water to 1m depth for 30 minutes. Combined with an operating temperature range of -20°C to 50°C and MIL-STD 810H (7-test) durability certification, the Padlock 2 is rated for outdoor installations including gates and fences exposed to rain, sheds, storage units, and marine-adjacent environments. For coastal environment considerations, see smart lock performance in coastal conditions. Not suitable for use near combustible or explosive environments. For what IP ratings mean in the context of padlocks, see our smart padlock buyer's guide; and for what IP ratings mean in practice, see Chapter 11 - IP Ratings.
Suitable for light to medium use
Suitable for Light to Medium Use
The Padlock 2 is suited to light-to-medium-cycle applications: residential gates, rental equipment lockers, storage shed access, and short-stay property entry points where daily cycle counts are moderate. Battery life of up to six months assumes typical short-stay or residential usage patterns. See realistic smart lock battery expectations. For very high-frequency commercial applications requiring hundreds of cycles per day, igloohome makes a separate rugged enterprise Padlock 2E (SP2E) - see enterprise padlocks compared.
PIN Code
PIN Code
Bluetooth
Bluetooth
No Key Override
No Key
No Fingerprint
No Fingerprint
No RFID
No RFID

Key Features

  • algoPIN technology generates time-limited PIN codes that validate offline on the lock - no Wi-Fi, no internet, and no smartphone required at the lock end.
  • Four PIN code types: one-time, permanent, recurring, and duration-based - all created and managed via the igloohome app.
  • Bluetooth 5.0 digital keys can be shared with unlimited users via the igloohome app for proximity-based unlocking.
  • Compatible with iglooconnect integrations including Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, and Cloudbeds for automated Airbnb and short-stay code management.
  • Auto Lock engages automatically when the shackle is closed - configurable delay, or manual relock by holding the unlock button for 2 seconds.
  • Decoy PIN: pad your real code with extra random digits so observers cannot identify it from watching entry.
  • IPX7 rated - waterproof to 1m immersion for 30 minutes; operating temperature -20°C to 50°C.
  • MIL-STD 810H tested (7 tests) - durability testing for shock, vibration, temperature extremes, humidity, salinity, and related conditions.
  • Hardened steel shackle rated to withstand 15kN cutting force, 5kN pulling force, and 100Nm twisting force.
  • Rechargeable lithium battery; up to 6 months per charge. Charge to 50% in 30 minutes, 100% in 1 hour via USB-C (charging cable included).
  • Emergency USB-C jumpstart allows entry when battery is fully depleted - connect a power bank via USB-C to USB-C cable, then unlock within 20 seconds.
  • Security Lockout disables PIN entry after a configurable number of incorrect attempts (selectable), with escalating lockout durations on successive triggers.
  • Relock Reminder Alert provides LED and audio prompts when the shackle is left unfastened beyond a configurable delay.
  • Volume control adjustable from 0 (mute) to 5 (loudest); keypad LED toggle configurable through the app.
  • Compatible with the igloohome Wi-Fi Bridge (EB1) (sold separately) for remote unlock, push notifications, and activity log retrieval (10m Bluetooth distance supported). Browse our full range of gateways and Wi-Fi bridges.
  • Body: zinc alloy, stainless steel and rubber. Shackle: hardened steel.

Access Methods

The Padlock 2 opens by PIN code and Bluetooth. For more on these access methods, see Chapter 03 - Smart Lock Access Methods in the Buyer's Guide.

Access Method Availability Notes
PIN Code (algoPIN) Yes Offline capable; one-time, permanent, recurring, and duration-based codes; decoy PIN supported
Bluetooth Digital Key Yes Via igloohome app; unlimited users; phone must be within Bluetooth range
Mechanical Key Override Not Available No key barrel. Emergency backup is USB-C jumpstart via power bank
Fingerprint Not Available Not supported on this model
RFID Card / Tag Not Available Not supported on this model
App / Remote Access Optional Requires igloohome Wi-Fi Bridge (EB1), sold separately - adds remote unlock, push notifications, and activity log retrieval

Suitable Uses

  • Airbnb and short-stay hosts needing keyless gate or storage access for guests - codes are auto-generated and expire at checkout. No key handover, no rekeying. Integrates with Hospitable, Uplisting, RemoteLock, and other property management platforms via iglooconnect.
  • Unattended equipment rental stations - paddleboard, kayak, bike, ski, trailer, and outdoor equipment hire where time-limited customer access codes are issued at booking and expire with the rental period.
  • Residential farm, rural, and acreage gates exposed to rain where keyless access for family members, contractors, or delivery services is preferred and no power outlet is nearby.
  • Storage sheds, lockable bins, plant rooms, and facility management access points where PIN entry is more practical than key management.
  • Outdoor recreation and hospitality facilities requiring hands-free access control without infrastructure - the Padlock 2 requires no wiring and operates on its own rechargeable battery for up to six months. See our guide on best smart padlocks for home and business, or browse the full smart padlock range.

What's in the Box

Igloohome Smart Bluetooth Padlock 2 box contents showing Padlock 2 unit and USB-C charging cable
  • 1 x Igloohome Smart Bluetooth Padlock 2 (SP2)
  • 1 x USB-C charging cable
Note: A USB-A or USB-C power adapter is required for charging but is not included. A power bank (USB-C to USB-C) is required to use the emergency jumpstart function and is also not included. There is no mechanical key - there is no key cylinder to include (what no-key-override means).

Available Finish Options

  • Black finish
    Black
    (This Product)
    STK Igloo Padlock 2

Finish selection does not affect functionality, compliance, or performance.

igloohome Range at Gold Coast Smart Locks

Product Type Access Methods algoPIN Offline Notes
Retrofit Lock Overlay smart lock Bluetooth, PIN (via Keypad), Existing Key Yes Euro cylinder doors only; indoor installation
Smart Deadbolt Go Smart deadbolt Fingerprint, PIN, Bluetooth, Key Yes 60 or 70mm backset; 35-45mm timber door
Smart Mortice Lock V2 Mortice leverset PIN, Bluetooth, RFID, Key Yes Multi-credential mortice format; no fingerprint
Smart Mortice Lock V2 + Fingerprint Mortice leverset Fingerprint, PIN, Bluetooth, RFID, Key Yes Adds fingerprint biometrics to the Smart Mortice V2 platform
Smart Bluetooth Padlock 2 Smart padlock PIN (algoPIN), Bluetooth Yes This product - IPX7, MIL-STD 810H; no mechanical key; rechargeable battery
Smart Keybox 3 Key safe PIN, Bluetooth Yes Stores keys, cards and remotes for guest or contractor collection
Keypad Add-on keypad PIN Yes Works with the Retrofit Lock and other compatible igloohome locks
Wi-Fi Bridge (EB1) Gateway accessory - - Adds remote unlock, push notifications, and activity log retrieval to compatible locks

Full Specifications

Brand igloohome
Model SP2
SKU STK Igloo Padlock 2
UPC / EAN 712198882527 / 0712198882527
Access Methods PIN code (algoPIN), Bluetooth digital key
PIN Code Types One-time, permanent, recurring, duration-based
Mechanical Key Override No - emergency access via USB-C jumpstart from power bank
Bluetooth Protocol Bluetooth 5.0
App Platform igloohome app (iOS and Android)
Body Dimensions (W x L x T) 55 x 78 x 38mm
Shackle Inner Clearance (W x L) 24.3 x 35.6mm
Shackle Diameter 8.7mm
Shackle Force Resistance 15kN cutting, 5kN pulling, 100Nm twisting
Weight (net) 0.5kg (1.1 lbs)
Body Material Zinc alloy, stainless steel, rubber
Shackle Material Hardened steel
Power Type Rechargeable lithium battery (built-in)
Battery Life Up to 6 months per charge (varies at temperature extremes)
Charging USB-C; 30 minutes to 50%, 1 hour to 100%; 5V 1A recommended
Emergency Power USB-C jumpstart from power bank; unlock within 20 seconds
Operating Temperature -20°C to 50°C
Water Rating IPX7 (waterproof to 1m immersion for 30 minutes)
Durability Testing MIL-STD 810H (7 tests)
Certifications IPX7, FCC, ISED (IC), UN38.3, MIL-STD 810H (7 tests)
Warranty 1 year (hardware)
Usage Suitable for indoor and outdoor use within operating temperature range
Country of Origin Designed in Singapore, made in China

Dimensions Dimensions

Body width 55mm Outer body width
Body length 78mm Overall body height excluding shackle
Body thickness 38mm Front-to-back depth
Shackle inner clearance (W x L) 24.3 x 35.6mm Internal opening of the shackle loop when open
Shackle diameter 8.7mm Hardened steel shackle cross-section
Igloohome Smart Bluetooth Padlock 2 dimensional drawing front and side view showing body 55mm wide by 78mm long by 38mm thick shackle inner clearance 24.3 by 35.6mm shackle diameter 8.7mm
Manufacturer dimensional drawing, front and side views. Body: 55 x 78 x 38mm. Shackle inner clearance: 24.3 x 35.6mm. Shackle diameter: 8.7mm. Net weight: 0.5kg.

Battery and Charging

  • Powered by a built-in rechargeable lithium battery - not user-replaceable with standard AA/AAA cells.
  • Battery life: up to 6 months per charge under typical usage conditions. Battery life is shorter at temperature extremes.
  • Charge via the included USB-C cable connected to a USB-A or USB-C power adapter (not included). Recommended adapter: 5V 1A (5W). Charge to 50% in 30 minutes; fully charged in 1 hour. Charging LED: breathing red during charge, breathing green when complete.
  • Low battery alert: descending 3 fast tones when the keypad is woken, plus a breathing red LED. Charge the lock before the next deployment.
  • Emergency USB-C jumpstart: if the battery is fully depleted, connect a USB-C to USB-C cable from a power bank to the charging port on the lock. Once the lock powers up, enter a valid PIN code within 20 seconds, then charge the lock as soon as possible.
  • Igloohome recommends ensuring the lock is fully charged before deployment, particularly for remote installations where access to a power bank may be difficult.

Frequently Asked Questions

Can Airbnb guests enter without the igloohome app?
Yes. Guests only need the PIN code - they enter it directly on the padlock keypad and do not need to download any app, have Wi-Fi, or have internet access at the lock. As an Airbnb host, you generate guest codes through the igloohome app or your property management platform. The code is sent to guests before check-in and expires automatically at checkout. The lock validates codes cryptographically on the lock itself, so your guest's code works even if your property's Wi-Fi is down. For the full Airbnb workflow, see Using igloohome for Airbnb in Australia and Chapter 07 of the Buyer's Guide.
What happens if the battery dies completely?
If the battery is fully depleted, the lock can be jumpstarted using a USB-C to USB-C cable connected to a power bank. Connect the cable to the USB-C port on the lock, wait for the lock to power up, and enter a valid PIN code within 20 seconds. There is no mechanical key override - the jumpstart method is the only emergency access option. This makes it important to monitor the low battery alert (audio and LED indicator) and recharge the lock before it is fully depleted, particularly for remote installations. See what to do when a smart lock battery dies.
Is there a mechanical key for backup access?
No. The Padlock 2 has no mechanical key cylinder. This is intentional for keyless deployments - there is no key to lose, copy, or hand over. Emergency access when the battery is flat relies on a USB-C jumpstart from a power bank. For any deployment where mechanical key backup is required, the Padlock 2 is not the appropriate product. See what no-key-override means in practice.
Can the Padlock 2 be used with a chain, on a hasp, or through a locker?
Yes. The Padlock 2's shackle opens fully for threading through chains, hasps, locker hardware, and fence fittings. The shackle inner clearance is 24.3 x 35.6mm, which accommodates most standard chain links and hasp fittings. Note that when the shackle is open, it should be pulled to its fully extended position before attempting to swivel it - see the shackle handling note in Additional Information below.
Can the Padlock 2 connect to the igloohome Wi-Fi Bridge for remote access?
Yes. The igloohome Wi-Fi Bridge (EB1, sold separately) is compatible with the Padlock 2 at a maximum Bluetooth range of 10m (line of sight). With the Bridge connected, you can remotely unlock the padlock from anywhere in the world, receive near real-time push notifications when the lock is opened, and retrieve activity logs via the igloohome app. The lock continues to operate normally via PIN code and Bluetooth if the Bridge is offline - see what happens when the internet goes down (Chapter 08), and our full range of gateways and Wi-Fi bridges.

Additional Information

Airbnb Hosting Workflow - End to End:
Host adds the Padlock 2 to their igloohome account, connects iglooconnect to their booking platform (Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp, or Cloudbeds), and at booking confirmation a duration-based PIN code is generated automatically. The code is emailed to the guest 1-48 hours before check-in, the guest enters the PIN on the padlock keypad to open the gate or storage, and the code automatically becomes invalid at the checkout time - no key handover, no rekeying, no site visit between bookings. For hosts managing the padlock manually, codes are created and scheduled in the igloohome app. See Using igloohome for Airbnb in Australia and do you really need Wi-Fi for Airbnb smart locks? for more detail.
Shackle Swivel - Handling Note:
When the shackle is open, pull it to its fully extended (fully pulled up) position before attempting to swivel it away from the body. Forcing the shackle to rotate while it is not fully extended can damage the mechanism. If you feel resistance when swivelling the shackle, stop, return the shackle to its fully extended position, and try again. This handling step applies whenever the padlock is being threaded through a chain, hasp, or gate fitting.
Battery Management for Remote Deployments:
Because the Padlock 2 has no mechanical key override, the lock becomes inaccessible if the battery is fully depleted and no power bank is available. For remote installations - rural gates, rental kiosks, off-grid sheds - establish a charging schedule before the battery gets critically low. The low battery alert (audio + breathing red LED) provides advance warning, but at very low temperatures battery capacity is reduced and the alert may come later than expected. Charge the lock fully before deployment and schedule a recharge well within the up-to-six-month window. Keep a USB-C power bank on site or accessible at remote locations.
Security Lockout and Auto Lock Settings:
Security Lockout can be configured in the igloohome app to trigger after a selectable number of incorrect PIN attempts (or disabled entirely). Once triggered, PIN entry is disabled for an escalating period on successive activations, which deters brute-force attempts. Auto Lock must be enabled for the shackle to re-engage automatically when closed; if Auto Lock is set to "never," the padlock must be manually relocked by holding the unlock button for 2 seconds. For rental and unattended deployments, enable Auto Lock with a short delay to ensure the lock re-engages after each use. Relock Reminder Alert can be set to audibly remind users to close the shackle after a configurable delay.
Padlock 2 (SP2) vs Padlock 2E (SP2E):
The Padlock 2 (SP2) sold here is the consumer and short-stay rental model. igloohome also manufactures a separate rugged enterprise variant - the Padlock 2E (SP2E) - which adds higher-grade security certification (CEN EN12320 Grade 3 and IK09 impact rating), higher IP68 waterproofing, a tougher shackle, and runs on the iglooworks enterprise management platform for higher-security commercial applications. The two are different products, not finishes or sizes of the same lock, and their specifications do not interchange. If your application requires Grade 3 security certification or higher-cycle commercial use, the SP2E is the appropriate product. For brand context and a comparison of the igloohome range, see Chapter 10 - Brand Profiles and Chapter 15 - Smart Lock App Platforms in the Buyer's Guide.

Warranty

Warranty
Warranty
1-year manufacturer warranty against defects in materials, design and workmanship of hardware components. Proof of purchase, a video clip of the defect, and proof of ownership are required for all claims. Software, consumables, cosmetic damage and normal wear and tear are not covered. Returns & Warranty | igloohome Warranty Policy

Download PDF Resources

Igloohome Padlock 2 User Manual (PDF)
Full 24-page user manual - specifications, shackle installation, charging, app onboarding, PIN and access modes, lock settings, audio and LED indications, hard reset, troubleshooting and compliance.
Igloohome Padlock 2 Product Sheet (PDF)
Two-page product sheet - key features, compatible accessories (Wi-Fi Bridge EB1 and Key Fob EF1), and the full technical specification and certification table.
igloohome - Connect with Airbnb Procedure (PDF)
Step-by-step guide to connecting an igloohome lock to Airbnb for automated guest-code generation at booking.

 

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Igloohome Smart Bluetooth Padlock 2 - FAQ, Setup and Owner's Guide

Everything a host, installer or owner tends to ask about the Padlock 2 - access, offline operation, weather, power, and installation. For the wider picture, see the Smart Lock FAQ (Chapter 13) and our smart padlock buyer's guide.

Access and Credentials

How do the four PIN code types differ?
The Padlock 2 issues four kinds of algoPIN code from the igloohome app. A one-time code works once and then expires - useful for a single delivery or contractor visit. A permanent code stays valid until you delete it - a household or staff code. A recurring code works only during set windows on set days - a cleaner every Tuesday morning, for example. A duration-based code is valid from a start date and time to an end date and time - the standard choice for an Airbnb stay, because it can be set to expire exactly at checkout. All four are generated on your phone and validate on the lock itself with no internet needed at the padlock. See Chapter 03 - Access Methods (PIN).
What is a decoy PIN and why would I use it?
A decoy PIN lets a user pad their real code with extra random digits at the start or end, and the lock still opens as long as the correct sequence is somewhere inside what was typed. It defeats shoulder-surfing: an onlooker who watches a guest enter, say, twelve digits cannot tell which six were the actual code. It is a useful habit for gates and lockers in public or semi-public spots where someone might be watching the keypad.
How many people can hold a Bluetooth digital key?
Bluetooth digital keys can be shared with an unlimited number of users through the igloohome app. Each keyholder unlocks by opening the app within Bluetooth range of the padlock. Bluetooth keys suit regular users - family, staff, a property manager - who have the app installed, while PIN codes suit one-off or app-less guests. See how the credential types compare in Chapter 03 - Access Methods.
Does the Padlock 2 support fingerprint or RFID cards?
No. This model unlocks by PIN code and Bluetooth only - there is no fingerprint reader and no RFID card or tag support. If you need fingerprint access on an igloohome lock, look at the Smart Deadbolt Go or the Smart Mortice Lock V2 + Fingerprint; for RFID, the Smart Mortice Lock V2 reads cards. Those are door locks rather than padlocks, so they suit a prepared door rather than a gate, chain or locker.

Offline Operation, Airbnb and Remote Access

How does algoPIN work without Wi-Fi at the lock?
Lead answer: the code is validated by mathematics on the lock, not by a lookup over the internet. When you create a code in the app, it is generated by a cryptographic algorithm keyed to the specific lock and the time window you set. The padlock runs the same algorithm on its own chip, so when a guest types the code the lock can confirm it is genuine and still within its valid window - entirely offline. This is why a guest can still get in when the property Wi-Fi drops mid-stay. See algoPIN explained and Chapter 07 - algoPIN.
Which Airbnb and property management platforms does it integrate with?
Through iglooconnect the Padlock 2 works with Hospitable, Uplisting, RemoteLock, Hosthub, SabeeApp and Cloudbeds. Once connected, a guest code is generated and sent automatically at booking confirmation and expires at checkout, so there is nothing to do per booking. Hosts who prefer to stay hands-on can create and schedule codes manually in the igloohome app instead. See the Airbnb Connect workflow and whether you need Wi-Fi at the property.
Can I unlock the padlock remotely, or see who opened it?
Only with the optional igloohome Wi-Fi Bridge (EB1). On its own the padlock is a Bluetooth-and-PIN lock, so remote unlocking, push notifications and activity logs require the Bridge, which relays to the padlock over Bluetooth at up to 10m line of sight. Without the Bridge you still get full PIN and Bluetooth operation, but log retrieval happens when your phone is next in Bluetooth range. See Chapter 08 - Gateway Comparison and browse gateways and Wi-Fi bridges.

Weather, Durability and Suitability

Can the Padlock 2 stay outside on a gate in the rain?
Yes. It is IPX7 rated, which means it withstands immersion in water to 1m for 30 minutes, so ordinary rain and hose-down on an exposed gate is well within its rating. It runs in an operating range of -20°C to 50°C and is MIL-STD 810H tested across seven durability methods. It is a common choice for external gates exposed to rain. For a realistic view of outdoor smart lock life, see the realities of electronic door locks and Chapter 11 - IP Ratings.
Is it suitable for coastal or marine-adjacent use?
It is a reasonable choice for salt-air and marine-adjacent settings: MIL-STD 810H testing includes a salt-fog method, and the body combines zinc alloy and stainless steel with a rubber-sealed keypad. As with any electronic lock in a coastal setting, expect faster wear on exposed metal than inland and rinse off salt build-up periodically. For a full and honest treatment of coastal conditions, see smart locks in coastal conditions.
Will it fit my chain, hasp or locker?
The shackle inner clearance is 24.3 x 35.6mm with an 8.7mm hardened steel shackle, which suits most standard chains, hasps, lockers and fence fittings. Measure the gap your chain or hasp needs to pass through before ordering. When threading it, pull the open shackle to its fully extended position before swivelling it, or you can damage the mechanism. The installation photos in the gallery show it in real use on farm gates.
When is the Padlock 2 the wrong choice?
It is the wrong choice where you need a mechanical key as backup, where fingerprint or RFID entry is required, or where the padlock will be cycled hundreds of times a day in a heavy commercial duty. For key backup, choose a padlock that keeps a cylinder; for very high-cycle or higher-security commercial duty, igloohome's enterprise Padlock 2E (SP2E) is the rugged variant. Compare options in our smart padlock buyer's guide.

Power, Charging and Batteries

How long does the battery last and how do I charge it?
Lead answer: up to six months per charge under typical use, recharged over USB-C in about an hour. The battery is a built-in rechargeable lithium cell - it is not swapped for AA or AAA cells. Charge it with the included USB-C cable and any 5V 1A adapter (adapter not supplied); it reaches 50% in about 30 minutes and full in about an hour. Cold weather shortens runtime, so recharge well inside the six-month window on exposed installs. See realistic battery expectations.
What if I am locked out because the battery is flat?
Connect a USB-C power bank to the charging port with a USB-C to USB-C cable. The lock powers up from the power bank, you enter a valid PIN within 20 seconds, and it opens - then charge it properly as soon as you can. Because there is no mechanical key, this jumpstart is the only backdoor, so it is worth keeping a small power bank with any remote or unattended install. See what to do when the battery dies.

Warranty and Support

What does the warranty cover and what do I need to claim?
The Padlock 2 carries a 1-year manufacturer warranty against defects in materials, design and workmanship of the hardware. To make a claim you will need proof of purchase, a short video clip showing the defect, and proof of ownership. Software, consumables, cosmetic damage and normal wear and tear are not covered. Contact us first and we will help you through it - see our Returns & Warranty page and the igloohome Warranty Policy. For help choosing or fitting a lock, see Advice and Installation.

Related Products, Guides and Chapters

igloohome range: Retrofit Lock · Smart Deadbolt Go · Smart Mortice Lock V2 · Smart Mortice Lock V2 + Fingerprint · Smart Keybox 3 · Keypad · Wi-Fi Bridge (EB1)

Browse the range: Smart Padlocks · PIN Code smart locks · Bluetooth smart locks · Gates Exposed to Rain · Gateways & Bridges

Buyer's Guide chapters: Ch 03 Access Methods · Ch 07 Airbnb & Short-Stay · Ch 08 Gateways · Ch 10 Brand Profiles · Ch 11 Standards & IP · Ch 13 Smart Lock FAQ · Ch 15 App Platforms

Helpful blog reading: Best Smart Padlocks for Home & Business · Using igloohome for Airbnb in Australia · Do You Really Need Wi-Fi for Airbnb? · Mechanical Key Override on Smart Locks · The Realities of Electronic Door Locks

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Box contents What's in the Box - Igloohome Smart Bluetooth Padlock 2

Igloohome Smart Bluetooth Padlock 2 box contents showing the Padlock 2 unit and USB-C charging cable
  • 1 x Igloohome Smart Bluetooth Padlock 2 (SP2)
  • 1 x USB-C charging cable
Note: A USB power adapter is required for charging but is not included. A power bank (USB-C to USB-C cable) is required for emergency jumpstart when the battery is depleted and is not included. There is no mechanical key. The igloohome Wi-Fi Bridge (EB1) for remote access is sold separately.
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Igloohome Smart Bluetooth Padlock 2 - Customer Installations

Igloohome Smart Bluetooth Padlock 2 installed by customer through a heavy-duty chain securing a green wire mesh farm gate at Yandina Queensland QLD.
A customer in Yandina, QLD, secured their green wire mesh farm gate using the Igloohome Smart Bluetooth Padlock 2 threaded through a galvanised chain - a keyless solution perfect for rural properties.
Igloohome Smart Bluetooth Padlock 2 installed by customer on a green powder-coated wire mesh rural gate chained to a concrete post at Yandina Queensland QLD.
Wide view of the same customer installation in Yandina, QLD - the green wire mesh farm gate with the Igloohome Bluetooth Padlock 2 and chain clearly visible on the left post, with subtropical bushland behind.
Igloohome Smart Bluetooth Padlock 2 installed by customer on a weathered timber fence post with barbed wire and chain, replacing an older padlock on an outback property at Hillston New South Wales NSW.
A customer in Hillston, NSW upgraded their old combination padlock to the Igloohome Smart Bluetooth Padlock 2, securing a chain on a rustic weathered timber post on a dry outback farm property.
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Dimensions Igloohome Smart Bluetooth Padlock 2 - Dimensions

Igloohome Smart Bluetooth Padlock 2 dimensional drawing showing body 55mm wide by 78mm long by 38mm thick shackle inner clearance 24.3mm by 35.6mm shackle diameter 8.7mm
Manufacturer dimensional drawing, front and side views. Body: 55 x 78 x 38mm (W x L x T). Shackle inner clearance: 24.3 x 35.6mm. Shackle diameter: 8.7mm. Net weight: 0.5kg.
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Brochure Igloohome Smart Bluetooth Padlock 2 - Product Sheet

Igloohome Smart Bluetooth Padlock 2 product sheet page 1 showing product features auto lock security lockout rechargeable battery emergency jumpstart low battery alert and compatible ecosystem products
Page 1 - Product features and compatible ecosystem products
Igloohome Smart Bluetooth Padlock 2 product sheet page 2 showing full technical specifications dimensions weight materials operations and certifications
Page 2 - Technical specifications, dimensions and certifications
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PDF Files - Igloohome Smart Bluetooth Padlock 2

Igloohome Padlock 2 User Manual (PDF)
Full 24-page user manual - specifications, shackle installation, charging, app onboarding, PIN and access modes, lock settings, audio and LED indications, hard reset, troubleshooting and compliance.
Igloohome Padlock 2 Product Sheet (PDF)
Two-page product sheet - key features, compatible accessories (Wi-Fi Bridge EB1 and Key Fob EF1), and the full technical specification and certification table.
igloohome - Connect with Airbnb Procedure (PDF)
Step-by-step guide to connecting an igloohome lock to Airbnb for automated guest-code generation at booking.
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igloohome Warranty

Warranty Summary

Warranty Period1 year from the date of original purchase
What Is CoveredDefects in materials, design and workmanship of the hardware components of the product, as originally supplied
What Is Not CoveredSoftware, consumable items, cosmetic damage, normal wear and tear - see Exclusions below for the full list
Proof Required to ClaimOriginal invoice (proof of purchase); proof of defect via video clip; proof of ownership
Available RemediesRepair; replacement with the same or closest similar product; or refund of the amount paid - at igloohome's discretion
Registration Required?No - retain your original invoice and proof of purchase
Warranty Providerigloocompany Pte Ltd (manufacturer)

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.
  1. Gather the required documents: your original invoice, a video clip clearly showing the defect, and proof of ownership.
  2. Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - your authorised igloohome reseller - using the Returns & Warranty page above. Warranty claims must be lodged from the country of original purchase.
  3. igloohome may conduct diagnostic tests to determine the nature and cause of the defect. Their assessment is final.
  4. If the claim is approved within the warranty period, igloohome will repair the product, replace it with the same or closest available product, or refund the amount paid - at igloohome's discretion. Repaired or replaced products continue to be covered for the remainder of the original warranty period.
  5. Any replaced or fully refunded product becomes the property of igloocompany and must be returned in accordance with their returns policy. Delete all personal data from the device before returning it.

Exclusions

This warranty does not cover, and will be voided by, any of the following:

  • Damage from impact, shock, accident, fire, flood, earthquake, lightning or other acts of nature
  • Exposure to sand, extreme temperatures or environmental conditions outside the product's specifications
  • Battery corrosion or chemical corrosion
  • Abuse, mishandling, improper installation, improper operation, or failure to follow igloohome's care and maintenance recommendations
  • Use of incorrect electrical supply or voltage
  • Damage caused by software, apps, accessories or peripheral equipment not supplied or approved by igloohome
  • Unauthorised alteration, modification, adjustment or tampering
  • Replacement of parts with components not supplied or approved by igloohome
  • Missing accessories or external parts, unless reported within 3 calendar days of original retail purchase
  • Cosmetic damage to the outer surface or finish (e.g. scratches, dents, stains)
  • Deterioration due to normal wear and tear, including corrosion or rust
  • Damage occurring during transit, delivery, packing, unpacking, or installation not carried out by an igloohome-authorised installer
  • Non-failure problems such as reception/incompatibility issues, software updates, password resets, routine servicing, battery changes, cleaning or product demonstrations
  • Software and consumable items, even if packaged or sold with the product
  • Minor imperfections within design specifications that do not materially affect functionality

Important Notes

Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this manufacturer warranty limits or excludes your rights under the ACL.
Extended Warranty - Not Available in Australia
igloohome offers an Extended Product Warranty (an additional 24 months) for products purchased and installed in Singapore only. This extended warranty is not available to customers in Australia.
Country of Purchase Requirement
igloohome requires warranty claims to be made in the country where the product was originally purchased. Claims for products purchased in Australia must be lodged through Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries - not through igloohome's Singapore or US offices.

1 Review Hide Reviews Show Reviews

  • 5
    Bluetooth locks

    Posted by Jack on 3rd Jun 2025

    Good quality product, great customer service. I live rurally and product was packed and sent the same day

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