Austyle Warranty
Warranty Summary
How to Make a Claim
For full returns and warranty claim procedures, visit our
Returns & Warranty page
— this is kept up to date and is the authoritative reference for current claim steps.
- Retain your proof of purchase — you will need it to make a warranty claim.
- Complete the warranty card supplied in the box (product name, model number, purchase date, store name, receipt number) and keep it in a safe place.
- Contact Terry’s Tradies Pty Ltd at your original place of purchase in the first instance.
- If directed to contact Austyle directly:
Email: info@austyle.com.au
Phone: +61 3 9553 3599
Warranty Registration
No online registration is required. Complete and retain the physical warranty card included in the box along with your proof of purchase.
Exclusions — What This Warranty Does Not Cover
- Commercial installations — this lock is rated for residential use only
- Damage caused by water entering from the inside of the door (the exterior is rated IP55; internal water ingress is not covered)
- Installation on tongue-and-groove doors, where water can penetrate through the groove
- Installation on gates
- Prolonged direct exposure to sunlight or rain — the lock must be positioned under an eave or in a sheltered area
- Damage caused by use of lithium or rechargeable batteries — only high-quality alkaline AA batteries (4 × AA) are supported
- Damage resulting from incorrect installation, misuse, or failure to follow the installation instructions
- Normal wear and consumable items, including batteries
Important Notes
To maintain warranty coverage, the lock must be installed on a smooth, flat door surface with the rubber gasket correctly seated. Only 4 × AA alkaline batteries are supported — lithium and rechargeable batteries are not compatible and their use may void the warranty. Austyle products purchased from another retailer or website cannot be returned to Terry’s Tradies Pty Ltd and its associated websites and subsidiaries for warranty assessment.
