Zanda Duke Separate Privacy Set (10096)

Zanda Warranty

Zanda Architectural products carry a limited warranty against defects in material or workmanship under normal use during the warranty period. During the warranty period, Zanda Architectural will repair or replace the product (or the defective parts) at no charge, using new or refurbished replacement parts. Warranty periods vary by product range and by component (mechanical and finish), so please check the row that matches your product below.

Warranty Summary

* Warranty periods run from the proven date of purchase and apply only when the product is properly installed and subjected to no more than fair wear and tear. See the exclusions and important notes below for full conditions.

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.

Zanda's warranty process starts with the reseller you purchased from. As your place of purchase, we handle the claim for you:

1. Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries (the place of purchase) with your proof of purchase and the date the product was purchased.
2. Provide a clear description of the fault, along with the product range and model.
3. We complete the necessary claim forms and process the claim with Zanda Architectural on your behalf. You may be asked to return the product for assessment.
4. If the product is found to be defective under the warranty terms, Zanda will repair or replace it at no charge, using new or refurbished parts.

Exclusions

A warranty claim cannot be accepted for damage unless it resulted from a defect in Zanda's materials and workmanship. The following are expressly excluded:

• Surface damage occurring after purchase and not caused by defects in materials and workmanship.
• Misuse, neglect or accidental damage.
• Failure to maintain and care for the product.
• Defects or damage caused by using the product for a purpose other than that for which it was designed, such as commercial use.
• Defects or damage caused by improper installation.
• Damage caused by batteries.
• Modification and/or alteration to the product.
• Discolouration and scratches to finishes through normal use and ageing.
• Replacement of batteries.
• Normal wear and tear.

This guarantee does not extend to labour costs, freight, personal loss, death or injury, or economic, consequential or property damage of any kind. The warranty also excludes extreme environments where heat, weather and salty conditions are prevalent, and does not cover products that have not been properly maintained.

Important Notes

Residential use and parts-only cover
The products covered by this warranty are designed for residential use only - any other use (including commercial use) voids the warranty. This is a parts-only warranty: it does not cover labour costs for product removal and reinstallation.

Finish care and maintenance
Proper maintenance, care, cleaning and polishing in accordance with Zanda's instructions are essential to retain a product's finish - particularly soft finishes or finishes that naturally age, such as Brushed Nickel, Satin Chrome, Polished Brass, Graphite Nickel, Matt Chrome, Unlacquered Brass, Matt Brass, Rumbled Brass, Roman Brass, Natural Bronze, Oil Rubbed, Satin Brass, Brushed Bronze, Antique Bronze, Buffed Bronze, Matt Antique Bronze, Venetian Bronze and Powdercoat. These finishes are subject to deterioration, corrosion and oxidation from conditions such as salt deposits, scratches from sharp objects, paint thinners and caustic agents. For care of stainless steel products, see the ASSDA guidance on preventing coastal corrosion and tea staining.

Australian Consumer Law
This is a limited, express warranty and is provided in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this express warranty limits or restricts any other statutory right or remedy available to you.

Further Information
Returns & Warranty - goldcoastsmartlocks.com.au
Zanda Warranty Information (PDF)
Zanda Architectural - Warranty Information