Lockwood 3573 Mortice Escape Sliding Door Lock - Wide Style Aluminium Fixing, 60mm Backset, Satin Chrome

Lockwood Warranty

Lockwood branded products are covered by manufacturer warranties issued by ASSA ABLOY Australia Pty Ltd. Warranty periods vary by product type, with separate cover for mechanical components, electrical and electronic parts, keys, and finishes.

The summary below sets out the standard warranty structure. All warranty claims are handled by Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries. Full terms and exclusions are set out in the official Lockwood warranty document linked at the base of this page.

Warranty Summary

Finish Coverage Guide

• Everbrass finishes: up to 25 years against corrosion, tarnishing and discolouration.
• Stainless steel, polished stainless steel, chrome plating and anodised finishes: typically up to 10 years.
• PVD and VIVID finishes: typically up to 10 years.
• Symmetry range finishes: typically up to 5 years.
• Decorative finishes (Antique Copper, Architectural Bronze, Oil Rubbed Bronze, Aged Brass, Polished Brass, Satin Brass and related variants): typically up to 2 years against corrosion.
• Unlacquered brass finishes naturally age and change appearance over time. This is not considered a defect.
• Tea staining of stainless steel is not covered where the required cleaning and maintenance have not been followed.

How to Make a Claim

For full returns and warranty claim procedures, visit our Returns & Warranty page - this is kept up to date and is the authoritative reference for current claim steps.

1. Contact Terry's Tradies Pty Ltd and its associated websites, trading names, and subsidiaries with your proof of original purchase.
2. Keep the product securely packed and clearly identified, ready for assessment.
3. Where a claim is escalated to the manufacturer, ASSA ABLOY may issue a case number before goods are returned.
4. ASSA ABLOY assesses the claim and determines repair, replacement with the same or closest equivalent product, or refund of the purchase price.

Exclusions

• Normal wear and tear.
• Misuse, abuse, accidental damage or use outside published specifications.
• Improper maintenance or failure to follow care instructions.
• Unauthorised modification, repair or use of non-genuine parts.
• Exposure to corrosive environments including coastal air, salt spray, chemicals or pollution.
• Removal, refitment or associated labour charges.
• Products not originally sold in Australia through authorised channels.

Australian Consumer Law
These manufacturer warranties apply in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where a failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

Further Information
Returns & Warranty - goldcoastsmartlocks.com.au
Official Lockwood (ASSA ABLOY) warranty information
Lockwood 25 Year Mechanical Warranty (PDF)